We are seeking a dynamic and enthusiastic Receptionist to join our thriving salon and play a pivotal role in creating exceptional experiences for our valued clients. As the first point of contact for our salon, you will be responsible for providing outstanding customer service, managing the reception area, and coordinating the smooth operation of daily salon activities. This is a fantastic opportunity for an organized and customer-focused individual to lead our front desk team and contribute to the overall success of our salon.

Responsibilities:

• Greet clients with a warm and friendly demeanor, ensuring they feel welcome and comfortable upon arrival.
• Manage a busy reception area, including answering phone calls, scheduling appointments, and maintaining a neat and organized workspace.
• Provide comprehensive information about our salon services, products, and promotions to clients, and assist them in making informed decisions.
• Coordinate and prioritize appointment bookings, ensuring optimal utilization of salon resources and accommodating client preferences.
• Handle client inquiries, concerns, and complaints in a professional and empathetic manner, resolving issues to their satisfaction.
• Maintain accurate records of client information, services provided, and retail sales transactions using our salon management software.
• Train, supervise, and motivate reception staff, ensuring they are equipped with the necessary knowledge and skills to deliver exceptional service.
• Collaborate with salon stylists and technicians to ensure seamless communication and coordination between the front desk and service areas.
• Monitor inventory levels of salon retail products, replenishing supplies as needed and assisting with retail sales when required.
• Support salon management in implementing and maintaining standard operating procedures and customer service protocols.

Qualifications:

• Previous experience in a receptionist or customer service role, preferably in a salon, spa, or hospitality industry.
• Strong interpersonal and communication skills, with the ability to build positive relationships with clients and team members.
• Exceptional organizational abilities and the capacity to multitask effectively in a fast-paced environment.
• Proficiency in using salon management software or similar computer systems for appointment scheduling and record keeping.
• A passion for the beauty industry and a genuine interest in keeping up-to-date with the latest trends, techniques, and products.
• Leadership qualities and the ability to motivate and guide a team towards achieving common goals.
• High attention to detail, ensuring accuracy in data entry, client information, and financial transactions.
• Flexibility to work evenings, weekends, and holidays, as salon hours may vary based on client demand.

Join our team and be at the forefront of delivering exceptional customer service in a vibrant salon environment. If you have a passion for the beauty industry, excellent organizational skills, and a natural ability to connect with people, we would love to hear from you.